Friday, January 6, 2017

BOSCH Warranty Note on Consumer Imported Bikes



Surfing the web late at night spending hours and hours of "online research" might land you a bike you want to buy that is not available through US dealers - beware that European-spec bike will not have a US-spec warranty with it. 

It's important for your investment to make sure you buy a bike that is certified and backed by BOSCH USA, otherwise your bike's ebike system will have no warranty. 

All BOSCH ebikes we sell come with a standard 2 year warranty that covers parts (not labor). This means that if your battery goes bad in the 2 years you own it, or you Nyon Display stops working you get a new one once we (your dealer) connect the bike to diagnostics. It's easy, but only if your bike was purchased here in the US. 

1.  Battery Warranty Clarification: North American eBike systems vs. European eBike systems.
North American PowerPack (bottom in picture). European PowerPack (top in picture).
In the U.S. and Canada (North America), Bosch’s limited warranty does not cover European eBike system components (whether purchased inside or outside North America).

The two most common ways a European system enters North America is via an eBike manufacturer or distributor (e.g. manufacturer or distributor exports eBike with a European system to North America and sells to local dealer) or via an end-consumer (e.g. end-consumer moves to the U.S. or Canada and brings eBike purchased in Europe, or end-consumer purchases a European eBike online). In either case, the system will not have a valid warranty through Bosch eBike Systems North America.

This isn’t only a warranty issue—it also means the system cannot be serviced properly here because some European spare parts aren’t available in the North America.

Bosch eBike systems are designed and built to meet country-specific norms and regulations. eBike Manufacturers using our system build eBikes to comply with these norms and regulations and are obliged to use North American systems for eBikes intended for North America. Once an eBike leaves a country for which it was designed, it can no longer be certain that the eBike complies with the new country’s norms and regulations (e.g: max assist speed, power, EMC compliance, etc.).

Since North American dealers might not realize the eBike they’re buying is equipped with a European system, we advise that before making future purchases, check first with your manufacturer or distributor. You can tell the difference between a North American and European system by the battery decal (see image above), and also the max assist speed—15.5 mph (25 km/h) in Europe  vs. 20 mph (32 km/h) in North America. (One exception is with Performance Line Speed systems; max assist speed is same for both at 28 mph (45 km/h)). We ask all dealers to be mindful of our policy and help support it by only selling eBikes with North American eBike systems.

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